Privacy Policy

1. Introduction

Welcome to 8f88. We are committed to protecting the privacy and security of all our members in Bangladesh and beyond. This Privacy Policy describes how 8f88 collects, uses, stores, and discloses your personal information when you use our platform, including our website, games, cricket betting, live casino, slots, and payment services.

By accessing or using the 8f88 platform, you acknowledge that you have read and understood this Privacy Policy, and consent to the collection and use of your personal information as described herein. This platform is strictly for adults aged 21 and above. If you do not agree with this policy, please discontinue use of our services.

2. Information We Collect

Personal Information You Provide

When you register an account, make a deposit, request a withdrawal, or contact our support team, we may collect the following categories of personal information:

• Full name, username, and date of birth
• Email address and mobile phone number (including bKash/Nagad/Rocket registered numbers)
• National ID card number or passport number for KYC verification purposes
• Residential address, city (Dhaka, Chittagong, Sylhet, Khulna, or other Bangladesh cities), and postal code
• Transaction history including deposit amounts, withdrawal requests, and payment method details

Automatically Collected Information

When you visit and interact with the 8f88 platform, certain technical information is automatically collected by our systems, including:

• IP address, device type, operating system, and browser information
• Pages visited, time spent, game sessions, and betting activity logs
• Cookies and similar tracking technologies that help us recognise your device and personalise your experience

3. How We Use Your Information

8f88 uses the personal information we collect for the following purposes, all of which are necessary for the delivery of our services to Bangladesh members:

• Account registration, verification (KYC), and ongoing account management
• Processing deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and facilitating withdrawal requests
• Providing customer support, responding to queries, and resolving disputes promptly
• Fraud detection, responsible gaming monitoring, and compliance with anti-money laundering requirements
• Sending service notifications, promotional offers, and updates about new games or features (where you have opted in)

4. Cookies and Tracking Technologies

8f88 uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse platform usage patterns. Cookies are small data files placed on your device when you access our site. We use the following types of cookies:

• Essential cookies — required for basic site functionality such as session management and security
• Performance cookies — used to measure and improve platform speed and reliability
• Functional cookies — allow 8f88 to remember your language preference and personalised settings
• Analytics cookies — help us understand how members in Bangladesh interact with our platform so we can improve our services

5. Sharing Your Information

8f88 does not sell, rent, or trade your personal data to any third parties for their own marketing purposes. We may share your information only in the following limited circumstances: with trusted payment processing partners (such as bKash and Nagad) strictly to complete your transactions; with identity verification and KYC service providers as required by our compliance obligations; and with law enforcement or regulatory bodies if legally required to do so.

All third-party partners engaged by 8f88 are contractually bound to handle your personal data securely and in accordance with applicable data protection standards. They may not use your information for any purpose beyond what is strictly necessary to provide the contracted service.

6. Data Retention

8f88 retains your personal information for as long as your account remains active or as required to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account information and KYC documents are retained for a minimum of five years from the date of account closure, in line with standard regulatory practice
• Transaction records are retained for a minimum of seven years to comply with financial record-keeping requirements
• Marketing preferences and communication history are retained only as long as you remain opted in to receive such communications
• Upon account deletion, identifiable data is anonymised within 30 days where technically feasible, except where retention is legally mandated

7. Data Security

The security of your personal information is of paramount importance to 8f88. We implement a comprehensive range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption on all data in transit, secure server infrastructure with access controls, regular security audits and penetration testing, and staff training on data protection best practices.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. If you have reason to believe that your account has been compromised, please contact our support team immediately at [email protected].

8. Your Rights

As a registered member of 8f88, you have a number of important rights in relation to your personal data. You may exercise any of these rights by contacting our support team:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right of rectification — you may ask us to correct inaccurate or incomplete personal data
• Right of erasure — you may request the deletion of your personal data where there is no longer a legal basis for its retention
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

9. Children and Minors

8f88 is strictly an adult gaming and betting platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our platform is intended solely for adults aged 21 and above. All account registrations require age verification, and we reserve the right to close any account where it is discovered that the account holder does not meet our minimum age requirement.

If you are a parent or guardian and believe that a minor has accessed our platform or submitted personal information, please contact us immediately at [email protected] and we will take prompt action to remove any such data.

10. Changes to This Privacy Policy

8f88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where practicable, notify registered members via email or a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the 8f88 platform following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8f88 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text, not a clickable link)
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
• Response time: We aim to respond to all privacy enquiries within 2 business days

Please include your registered username or account email when contacting us about a privacy matter so we can locate your records promptly.

12. Responsible Gaming and Data

As part of our commitment to responsible gaming, 8f88 may use your account data — including deposit frequency, session duration, and betting patterns — to identify indicators of problem gambling. Where such patterns are detected, our responsible gaming team may reach out proactively to offer support resources, self-exclusion options, or deposit limit tools. This use of data is in your best interest and forms part of our duty of care as a platform serving Bangladesh players.

For more information about our responsible gaming practices and the tools available to help you manage your gaming activity, please visit our Responsible Gaming page.